Dear Clients, Colleagues and Industry Friends,
This coming Monday, we will celebrate American Gemological Laboratories’ 10 year anniversary. It was the 1st of April 2009, a difficult period in our industry, when I took over the reins of AGL. At the time, we were a team of six. We are now a team of thirteen. It is a matter of great pride to see the company growing, embracing a good value system and achieving more than we had ever thought possible. To our present and former employees, who have worked to pave the way to our success, I say a heartfelt "thank you". I take pride in saying that AGL employs exceptional women and men who all have integrity, intelligence, high aspirations and dreams - both personally and professionally.
When I acquired the lab, my first task was to paint a picture for the future of the business. It was important that as a small family-owned company we maintained transparency and approachability. We pride ourselves in our service to the industry and our availability to clients. We always do our best to deliver personalized client service care. This includes being on a first name basis with most of our clients, developing relationships and taking the time to explain results in detail. We also truly enjoy meeting you at trade shows, letting us put a face to the name.
Over the past decade, AGL has also expanded the scope of our services, breaking ground in the international marketplace. To be in the company of other internationally renowned gemological organizations is an honor in itself. As a gemological laboratory, we strive to set the highest bar possible in gemstone reporting and continuously aim to be on the cutting edge of innovations, new technology and gemstone knowledge.
This milestone is not just for those who have been a member of the team but also a celebration for everyone who has supported AGL in the last ten years. Whether you are an old client or a new one, we appreciate your support all the same. I thank you for standing by us in this ever-changing industry. It is a privilege to work with all of you and for all of the outstanding gems and jewels which we are fortunate enough to see. As we enter our next chapter, the AGL team looks forward to continue building upon our principle of providing top-quality service to our clients and fostering new relationships throughout our industry.
Thank you all for being part of AGL’s success over the past 10 years.
We look forward to the next 10 and can’t wait to see what the future brings!
Christopher P. Smith, President
American Gemological Laboratories LLC